If the sum of both transactions is reflecting in the Electronic Cash Ledger, please contact the Help Desk using the contact numbers/e-mail IDs given on the GST Portal. In case only the original transaction amount is reflecting in the Electronic Cash Ledger, please contact your bank because it may be a transaction error.
In case CIN is not generated but funds are debited or CIN is generated but not reported, taxpayers may use the Application (GST PMT 07) for Credit of Missing Payment under the Grievance Section of the GST Portal.
No, you cannot re-initiate a failed transaction. In case of a failed payment (for a challan), you need to create another challan, to deposit amount in the Electronic Cash Ledger.
Since the payment was made after the expiry date, it cannot be updated. If the bank has accepted the payment, it would be rejected by GST portal. In such a scenario, approach the bank branch where you made the payment and seek a refund for the same.
Offline Payment Tip: Always verify that the Challan has not expired before leaving for making the payment at the bank.
Taxpayer can check the payment status by navigating to Services > Payments > Challan History. If the status shows INITIATED, then the payment is still in process. If the status shows FAILED, the Taxpayer will need to create another challan. Depending on the status of the challan, the debited money may either get updated in the Electronic Cash Ledger, or it may get returned to the Taxpayer’s bank account, which may take up to 24 Hrs.
For making GST payment through Over The Counter mode, the cheque needs to be issued in favour of “GST Payments”.
If the CPIN is not generated, then the amendments in challan could be done within 7 days from the date of saving the challan for the first time. However, if the CPIN has got generated, then the Taxpayer will need to create a new challan. The earlier challan will automatically expire after 15 days of generation of CPIN.
After filling-up a challan, the Taxpayer has to select a payment mode and then make the payment.
GST Portal will update cash ledger on the basis of first information of CIN received from the Bank/ RBI. For same CPIN, cash ledger can’t be updated more than once. Please get back the other deducted amount ( which was not credited to cash ledger), from the concerned bank.