We at GSTZen have noticed quite a number of our users facing a situation.
Supplier A has issued a hard-copy paper invoice to Recipient B, but has wrongly reported to the Government Portal that the Invoice is for Recipient C.
The user of our software (Recipient B) is unable to show this Invoice in their GSTR-2 Tax Return of Inward Supplies. Therefore they are unable to claim Input Tax Credit (ITC). When uploading the Invoice details, users see an error message (from GSTZen) as shown below
The error message from the Government Portal is shown here
There is no direct solution through the GSTN Government Portal. We recommend the following steps