Privacy Policy

CloudZen Software Labs Private Limitedoperates GSTZen website and GSTZen application which provides the software service (Service) of GST returns preparation and providing relevant information and assistance. This page is used to inform website visitors and software users regarding our policies with the collection, use, and disclosure of Personal Information. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms of Use, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, postal address. The information that we collect will be used to contact or identify you. When you register, we require that you create user credentials consisting of user id and password. We also collect your email address and mobile number so that we may send communications. We may ask for the customer information before providing the software support. We may employ third-party companies and individuals to facilitate our service or assist us in improving it. We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Your data

Any data entered or files uploaded in GSTZen or downloaded from the Government Goods and Services Tax Common Portal or Electronic Way Bill Common Portal is your data and belongs to you. You authorize GSTZen to securely store such data on computer servers and databases. You authorize GSTZen to communicate with the aforementioned common portals on your behalf.

Data Logging

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these cookies to collection information and to improve our Service. You have the option to disable the cookies for our website. If you choose to do so, you will not be able to use GSTZen’s software.


We value your trust in providing us your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Consent By using our website or products and/or by providing your information, you consent to the collection and use of the information you disclose in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. We are required to send one time password (OTP), order updates, product & subscriptions updates to your mobile number and email address. You will receive these messages even if your number is registered for the Do Not Disturb (DND) option. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by emailing at